The Zappos Family on Nightline
Here's a piece that Nightline did on Zappos. It really shows what we're all about.
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Zappos Family Music Video
A few months ago, the Blogs team started a committee that helped write, compose, produce, film and edit this music video! Our mission was to create a video that would give everyone outside of our office and the Zappos Fulfillment Center a sneak peek into our culture. We premiered the video at our quarterly All Hands Meeting last week, and we are releasing it into the wild world of the interwebs today! Special thanks to everyone who helped make it an Epic win!
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Why Zappos Pays New Employees to Quit--And You Should Too
An interview with Bill Taylor, Game Changer blogger for HarvardBusiness.org. Zappos knows that they can't deliver great customer service unless their employees are committed to the values of the company. So what do they do? They pay employees to quit!
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Zappos - Jesse
This is the first TV spot in a new campaign for Zappos, the online footwear and apparel retailer. This spot was created by Mullen in Boston, MA and directed and produced by Aaron Duffy from Special Guest in NYC. Full creative credits are: Client: Zappos Aaron Magness: Brand Marketing and Business Development Agency: Mullen (Boston, MA) Executive Creative Director: Mark Wenneker Group Creative Director: Jamie Ferreira Group Creative Director: Stephen Mietelski Senior Art Director: Jesse Blatz Senior Copywriter: Greg Almeida Conception: Jason Stinsmuehlen Exec Dir. of Integrated Broadcast: Liza Near Executive Producer: Zeke Bowman Visual Effects Designer: David Onessimo Graphic Designer: Allie Hughes Director of Account Service: Alex Leikikh Group Account Director: Bruce Gold Account Supervisor: Julie Carney Brand planner: Laura Brockway Production company: Special Guest (NYC) Director: Aaron Duffy Executive Producer: Sam Penfield Producer: Mikha Grumet Post Producer: Crystal Campbell Head of Creative Development: Claire Mitchell Production Designer: Mark Newell On Set Supervisor: WeiTo Chow Puppet Designer: Lizzi Akana Consultant: Chester Tam Editorial: Company: Rock Paper Scissors New York, NY Editor: Kirk Baxter Assistant Editor: Mike Horan Producer: Eytan Gutman Executive Producer: Helena Lee Executive Producer: CL Weaver Audio Editorial: Company: Mullen (Boston, MA) Editor: Jessica Pearson Asst Editor: Maura McGrath Associate Producer: Jamee Sheehy Color Correct <b>...</b>
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Zappos Commercial: "Different Direction"
Zappos.com new 2010 TV Commercials "Meet the Zappets" Giovanna helps a customer exchange running shoes for something completely different.
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The Zappos Experience by Jospeh Michelli
The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Joseph Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising.
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AMAZING Zappos Party!!!!
blogs.zappos.com 10 Amazing Years Of Zappos!
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Robotic Distribution
from Kiva Systems and delivered to the online retailer, Zappos.com. For more info, check out Wired Science: blog.wired.com
Video from Jeff Bezos about Amazon and Zappos
Video from Jeff Bezos about Amazon and Zappos.com
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Mullets and Hula Hoops -- Zappos.com Tour!
While in Vegas, we went for a tour of the Zappos.com offices! MAIN YOUTUBE CHANNEL: youtube.com FACEBOOK: facebook.com FOLLOW ME ON TWITTER: twitter.com READ MY BLOG: ijustine.com MYSPACE myspace.com
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Zappos Commercial: "Emotionally Ready"
Our shipping is so fast, you don't even have time to get yourself emotionally ready.
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Zappos: Purpose Behind Profits
CBSNews.com's Shira Lazar talks to Zappos CEO Tony Hseih at the launch party for his new book, Delivering Happiness, from Internet Week NY.
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Zappos Commercial: 5 Ways to Add Elegance to Dresses
Our Zappets on our Customer Loyalty team know everything there is to know about fashion. They can count
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New 2009 Zappos TV Spot!
Behold, the new Zappos TV Spot for 2009!
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Zappos CEO Speaks at Net Promoter® Conference
Zappos.com CEO Tony Hsieh describes the company's unique approach to customer service and company culture at the 2009 Satmetrix Net Promoter Conference in San Francisco.
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Life at Zappos
blogs.zappos.com A glimpse into what it's like being at Zappos. Wanna come visit? Email tours@zappos.com
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Zappos
lilipip.com Wemake animated videos about products, services, and concepts putting stories into a form that help them go where they need to go. Unlike traditional agencies, we make business fun and deliver projects with a predictable price and a guaranteed date. We advocate an Open-Source Creative approach with transparent pricing, processes, and direct links to the people we work with.
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The Zappos Culture Book
zappos.tv Every year, Zappos publishes a Culture Book written by employees. It's about how everyone feels about Zappos culture and what we think about working here. Here's a little information about it! You can buy it online: www.zappos.com
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Zappos Insights 2 Day Boot Camp
Learn about Zappos Insights. Visit www.zapposinsights.com A window into the Zappos Insights Experience
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Welcome to the Zappos Experience
Share the experience We here at Zappos love to read the heartfelt, touching, and sometimes funny testimonials we get from our customers about their experiences shopping with us. We are a company that is truly humbled by our customers' devotion and loyalty — and we are committed to earning that loyalty through our exceptional service to you, our customer. We also believe that a picture could very well be worth a thousand words, and want to invite you to share your Zappos experience in a new format, via video. All you need is a video camera and a willingness to tell the world your Zappos story. Your testimonials are our inspiration every day for providing you the best shopping experience we can. So go ahead and tell us, what's your Zappos experience? www.zappos.com
Zappos.com Goes Downtown!
Downtown Las Vegas and Zappos.com go together like Olives and Martinis!
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AMAZING ZAPPOS PARTY!!!!
Zappos had an amazing vendor party this year, and we also celebrated the launch of Tony Hsieh's new "Delivering Happiness" bus tour. Fun times!
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A Tour of Zappos.com
Zappos has one of the most amazing cultures we have ever seen. We visited for a day and had a ball. They loved Tribal Leadership which has offered them a blue print for how they can codify their culture and pass it on to future generations.
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Welcome To Zappos Insights
Learn about Zappos Insights. Visit www.zapposinsights.com A walk through of the new offerings from Zappos Insights.
Get WOWED at Zappos!
blogs.zappos.com We like to WOW! people at Zappos. Find out why here!
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Tony Hsieh of Zappos @ PerfectBusiness Summit - Customer Loyalty and Positive Business Cultures
Visit www.perfectbusiness.com for more videos and business resources. Tony Hsieh of Zappos speaks to Jason Nazar of Docstoc about creating a positive culture within your business while building customer loyalty with unconventional business practices. Other topics include his recent book, "Delivering Happiness" and poker strategies. How important is humility in business? According to Tony, it's non-negotiable. In this interview he describes the interview process at Zappos, and how being rude to the shuttle driver will destroy a candidate's chances at a job. How long should your customer service phone calls last? At Zappos, they can last as long as 7 hours if the customer wants to keep talking. Filmed at the PerfectBusiness Summit 2010 at the Palms Casino and Resort.
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Ride the Bus at Zappos Fulfillment Center
Miller Transportation Buses are HERE FOR YOU 24/7! In addition to Zappos shuttles, the Miller yellow buses are available to bring you from your safe, legal spot in Lauth to the FC and back! Check out this awesome reminder to "Ride the Bus"! The Lauth Lot is located next to W2 and has AMPLE parking around the sides and back of the building. Zappos shuttles routinely circulate between the parking lot and the FC, so you will never have to wait long for a ride!
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Zappos Family Goes to City Council
Yesterday was a special day for the Zappos Family as well as the City of Las Vegas. Moments like this happen once in a lifetime, and it was one we won't soon forget. It has always been an honor to be a member of the Zappos Family, but this takes it to a whole new level. Thanks to Tony, Andrew Donner, Michael Cornthwaite, Mayor Goodman and everyone else involved who helped make this day nothing short of an extraordinary event in the lives of the Zappos Family.
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ZAPPOS.COM SUES WALT DISNEY COMPANY
The lawsuit alleges that Disneyland's tagline of being "The Happiest Place on Earth" is "clearly false, deceptive, and confusing to the marketplace", and cites internal Net Promoter Score (NPS) metrics that suggest that the designation should be given to Zappos.com, Inc.
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Customer Service Secrets That Made Zappos Successful
We talk to our customers for as long as they like, and use no scripts, says Zappos CEO Tony Hsieh. www.businessinsider.com
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Book Review Zappos "Delivering Happiness: A Path to Profits, Passion, and Purpose" by Tony Hsieh
Putting Zappos to the Test - Check out my video, where I tested the customer service and culture of Zappos. Find out how many WOWs I received on my research journey. Video created by Sandra Oberdorfer and Vicki Thorson, November 2010
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ZAPPOS Warehouse
Zappos Fulfillment center team members talk about what its like to work at Zappos.com, compared to experiences they had working at other warehouses.
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Rachael Ray Calls Zappos.com
Rachael Ray calls up Zappos.com for all of her Holiday shopping needs.
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